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Help / Frequently Asked Questions

Help Topics:
- Introduction
- Buyer's guide
- Seller's guide
- Postage requirements
- Insurance claims
- SafeTrader fees
- Bank account details
- Scenarios
- Glossary of terms
- Privacy statement
- Service Agreement
- Terms and Conditions

Frequently asked questions:

Using SafeTrader
How do I register on SafeTrader?
How do I start a transaction?
How do I check the status of my transactions?
How do I cancel a transaction?
What if I forget my password?
How do I pay my money to SafeTrader?


General
As a buyer, why should I use SafeTrader?
As a seller, why should I use SafeTrader?
What do I need to use SafeTrader?
How much does it cost to register with SafeTrader?
How long does a typical SafeTrader transaction take?
What can I buy and sell with SafeTrader?
What about new software?
What is the inspection period?


Financial
How much does it cost to use SafeTrader?
Who should pay the fees and postage?
What methods of payment are accepted?
What is the maximum value of a SafeTrader transaction?
What is the minimum value of a SafeTrader transaction?
How and when does SafeTrader release payment?
Can SafeTrader be used for international transactions?
Is my money safe?
Dispute about your account?


Insurance
Who is responsible for claiming shipping insurance?
What happens if the insurance claim results in a partial payout?
What happens if the insurance claim is declined?


Postage/ shipping
Who pays the shipping?
What carriers can I use?
Why do I need to use a SafeTrader approved courier?
Why do I need to enter a track-and-trace number?