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Scenarios

We have put together some scenarios to help you get a better understanding of the SafeTrader process. Scenario 1 is by far the most common outcome. The other scenarios are provided to help you see what happens when unexpected things happen.

Introduction to all scenarios

Sue, in Wellington, is buying a 21" TV from Bob, from Auckland. Sue bought the TV from Bob in an online auction for $350.

The courier charges for next day delivery are $43.00. The SafeTrader fee is 3.5% of the money held in trust (3.5% of $393), $13.76.

Sue has agreed to pay the postage and the SafeTrader fee.
  • Scenario 1 - A successful transaction
  • Scenario 2 - When Sue receives the TV it is damaged. Bob admits the damage was there when he shipped the TV
  • Scenario 3 - When Sue receives the TV it is damaged. Bob claims that the damage was not there when he sent the TV
  • Scenario 4 - Sue rejects the TV because it is not the same model of TV described by Bob in his Internet auction
  • Scenario 5 - Sue rejects the TV and returns it. Bob rejects it, saying it is now damaged
  • Scenario 6 - TIMEOUT: Sue doesn't pay SafeTrader
  • Scenario 7 - TIMEOUT: Sue forgets to accept the TV



Scenario 1 - A Successful Transaction
Bob and Sue agree the terms of their transaction
Sue pays SafeTrader $406.76 - which includes the purchase price, the shipping, and the SafeTrader fee.
Bob ships the TV with CourierPost track-and-trace. Bob pays the postage up-front.
Sue receives, inspects and accepts the television.
SafeTrader pays Bob $393.00 (purchase price + postage).
Bob has sold his TV for $350, and been reimbursed for the postage he paid up-front.
Sue has received her new TV.



Scenario 2 - When Sue receives the TV it is damaged. Bob admits the damage was there when he shipped the TV.
Bob and Sue agree the terms of their transaction.
Sue pays SafeTrader $406.76 - which includes the purchase price, the shipping, and the SafeTrader fee.
Bob ships the TV with CourierPost track-and-trace.
Sue receives and inspects the television. Sue rejects the TV because it is damaged and enters a description of the damage into the SafeTrader site.
Bob tells SafeTrader that the damage described by Sue was there when he sent the TV. Sue now needs to return the TV to Bob, at her cost, using CourierPost track-and-trace.
Bob receives, inspects and accepts the TV. Sue receives a refund of $393.00 from SafeTrader.
Bob has failed to be up-front about the condition of the TV he was selling and has had to foot the cost of the postage he paid up-front. Bob has his TV back.
Sue is refunded $393. She has had to pay the cost of returning the TV ($43) and the Safetrader fee ($13.76), but she is not out of pocket for the entire cost of the broken TV.



Scenario 3 - When Sue receives the TV it is damaged. Bob claims that the damage was not there when he sent the TV
Bob and Sue agree the terms of their transaction
Sue pays SafeTrader $406.76 - which includes the purchase price, the shipping, and the SafeTrader fee.
Bob ships the TV with CourierPost track-and-trace.
Sue receives and inspects the TV. Sue reports the damage to the TV to SafeTrader
Bob tells SafeTrader that the damage is new, meaning the damage must have occurred in transit. Bob is required to file and insurance claim with CourierPost.
SafeTrader receives written confirmation of the outcome of the insurance claim from Bob. Bob has been compensated for the damage - SafeTrader refunds Sue.
Bob has been forced to file an insurance claim because the TV were damaged by the courier. Bob is compensated for his loss by the courier company.
Sue has been refunded $393. Sue has had to wait for the outcome of the insurance claim before she receives her refund. Sue pays the SafeTrader fee of $13.76.



Scenario 4 - Sue rejects the TV because it is not the same model of TV described by Bob in his Internet auction
Bob and Sue agree the terms of their transaction
Sue pays SafeTrader $406.76 - which includes the purchase price, the shipping, and the SafeTrader fee.
Bob ships the TV with CourierPost track-and-trace.
Sue receives and inspects the TV. Sue rejects the TV because it is not what she thought she had purchased - it is a different model. Sue is instructed to return the TV to Bob with CourierPost track-and-trace.
Bob receives, inspects and accepts the television.
Sue is refunded $393.00 from SafeTrader.
Bob misrepresented his TV and has had to pay the cost of postage ($43). Bob has his TV back.
Sue has been refunded $393. Sue pays the SafeTrader fee of $13.76.



Scenario 5 - Sue rejects the TV and returns it. Bob rejects it, saying it is now damaged
Bob and Sue agree the terms of their transaction
Sue pays SafeTrader $406.76 - which includes the purchase price, the shipping, and the SafeTrader fee.
Bob ships the TV with CourierPost track-and-trace.
Sue receives and inspects the TV. Sue rejects the TV because it does not match what she thought she was purchasing. Sue returns the TV to Bob.
Bob receives the TV and claims it is damaged. No damage was reported by Sue so the damage must have occurred in transit after Sue sent it. Sue is instructed to file an insurance claim with the courier.
SafeTrader receives written confirmation of the outcome of the insurance claim from both Sue and Bob - stating how they have agreed to split the money in trust.
Bob has agreed with Sue how the money held in trust should be paid out - this will depend on the outcome of the insurance claim. Although the courier damage has thrown a spanner in the works, Bob has minimised his potential losses.
Sue has agreed with Bob how the money held in trust should be paid out - this will depend on the outcome of the insurance claim. Although the courier damage has thrown a spanner in the works, Sue has minimised her potential losses.



Scenario 6 - Timeout: Sue doesn't pay SafeTrader
Bob and Sue agree the terms of their transaction
Sue fails to pay SafeTrader within 7 day time-out period
SafeTrader cancels the transaction
Bob has not lost any money. He has lost a bit of time because of Sue's laziness/ dishonesty. Bob still has his TV.
Sue has not lost any money. Sue does not have her TV. A new transaction will need to be started if she wants the TV - if Bob still wants to deal with her.



Scenario 7 - Timeout: Sue forgets to inspect the TV
Bob and Sue agree the terms of their transaction
Sue pays SafeTrader $406.76 - which includes the purchase price, the shipping, and the SafeTrader fee.
Bob ships the TV with CourierPost track-and-trace.
Sue receives and inspects the TV. Sue now forgets about SafeTrader and fails to accept or reject the TV within the inspection period she agreed with Bob.
SafeTrader assumes Sue to have accepted the TV. The transaction proceeds as if Sue had accepted the television. Bob receives his payment of $393.00 from SafeTrader
Bob has successfully sold his TV and received $350 for his TV and $43 for the postage he had to fork out.
Sue has her TV but she has disapointed Bob a little bit by not acting sooner.

For more online help, please refer to the help index.